📦 Returns & Exchanges

No hassle. No guesswork. Just fair, honest policies.

Return Policy

Shipping Questions

What's Our Return Policy?

We stand behind everything we make.
If something’s off with your order - whether it’s a scent, a product, or just not what you expected - reach out!

We’ll work with you to make it right.
No complicated rules. No fine print. Just good customer service, the way it ought to be.

📧 support@chattanoogabeard.co
What's Our Return Policy?

We offer fast, reliable shipping anywhere in the U.S. Orders over $49 ship free - no code needed, it’s automatic at checkout. Standard shipping is $4.95 and typically arrives in 3–5 business days. 

Orders are processed within 1–2 business days (excluding weekends and holidays). If we’re seeing a higher volume of orders, there may be slight delays, especially during holidays. 

Please make sure your shipping address is correct before placing your order. We’re not responsible for packages sent to the wrong address.

We currently ship within the United States only.

Still have questions? Email us at support@chattanoogabeard.co and we’ll be glad to help!

Common Questions

Can I return something I’ve already used?

If it didn’t work for you, let’s talk. Lightly used is fine - we’ll make it right.

Do I have to pay for return shipping?

Depends on the situation. Reach out and we’ll sort it together.

What if I got this as a gift?

We can issue store credit - just email us.

How long do refunds take?

Once approved, 5–14 business days depending on your bank.