FAQ

General Questions

Q: What is Chattanooga Beard Co?
A: Chattanooga Beard Co is your go-to source for premium beard care products. We offer a range of products designed to help you maintain a healthy, well-groomed beard.

Q: Where are your products made?
A: All our products are proudly made in the USA, using high-quality, natural ingredients.

Q: Do you test your products on animals?
A: No, we do not test any of our products on animals. We believe in cruelty-free practices and ensure that our products are ethically made.

Product Questions

Q: What products do you offer?
A: We offer a variety of beard care products including beard oils, balms, shampoos, conditioners, and grooming tools. Check out our [Products Page](link to products page) for more details.

Q: Are your products suitable for all skin types?
A: Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. If you have specific concerns, please consult with your dermatologist before use.

Q: How should I store my beard products?
A: Store your beard products in a cool, dry place away from direct sunlight to ensure they maintain their quality and effectiveness.

Ordering & Shipping

Q: How can I place an order?
A: You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Q: How long will it take to receive my order?
A: Orders typically ship within 2-3 business days. Shipping times may vary based on your location. You will receive a tracking number once your order has been shipped.

Q: Do you offer international shipping?
A: Yes, we do offer international shipping. Shipping costs and delivery times will vary based on your location.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.

Q: How do I return a product?
A: To return a product, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.

Q: Can I exchange a product?
A: Yes, exchanges are possible for unopened and unused products within 30 days of purchase. Contact our customer service team for assistance.

Beard Oil FAQ

Q: What are your most popular scents?
A: Depending on the season, that will typically change. Our most popular scents are: 1838, Churchwarden, and Clean Slate.

Q: How long does your beard oil last?
A: It can last 1 month up to 4 months. It just depends on how long your beard is and how much product that you use.

Q: Do you offer a sample pack?
A: Yes we do! We offer an awesome sample pack that showcases all of our beard oils so you can select which one(s) are your favorite!

Q: Do you have an unscented beard oil?
A: Yes we do! It's called Camouflage.

Q: Do your beard oils contain harsh chemicals?
A: No they don't! Our beard oils consist of natural ingredients and fragrance so you can get the best beard care possible.

Beard Balm FAQ

Q: Is your beard balm tacky?
A: Absolutely not! One of the great qualities of our beard balm is that it is super moisturizing and it's a hybrid between a balm and a butter.

Q: Why do I need beard balm?
A: Beard balm is great to help keep your beard moisturized. It also helps tame your unruly beard hairs.

Q: How long will a can of beard balm last?
A: Depending on how big your beard is and how much product you need, it will vary. It can last 1 month up to 12 months.

Q: When should I use beard balm?
A: Use it at night to protect and condition your beard while you sleep, locking in moisture and preventing dryness. It helps keep your beard soft, manageable, and healthy. Additionally, beard balm is perfect for styling during the day, giving you control over your look while providing nourishment to your beard and skin.

Q: Is beard balm suitable for all beard lengths and types?
A: Yes, beard balm is suitable for all lengths and types of beards, from short stubble to long, full beards. It works well for all beard types and provides hydration for a well-groomed appearance.

Beard Wash FAQ

Q: Do you offer a scented beard wash?
A: No we don't. The unscented beard wash allows you to customize what beard oil and beard balm to use without the scent of your beard wash being too overpowering.

Q: Can I use it daily?
A: Absolutely! It is gentle enough for daily use and won't dry out your beard or skin. It helps maintain cleanliness and freshness.

Q: Why does your beard wash not lather?
A: Our beard wash is made with all-natural ingredients and no harsh chemicals. It doesn't contain SLS, which is the primary ingredient to create the foam. We believe in the best quality ingredients for your face and beard.

Q: How long will a bottle of beard wash last me?
A: The longevity of the beard wash depends on factors such as frequency of use and how much product you use. Generally, a bottle of beard wash will last you several weeks to a few months with regular use.

Q: Is your beard wash suitable for sensitive skin?
A: Absolutely! Our beard wash is made without any harsh chemicals. It cleanses the beard without any irritation or dryness making it great for those who do have sensitive skin.

Beard Conditioner FAQ

Q: What is beard conditioner and why should I use it?
A: Our beard conditioner helps nourish and moisturize the beard hairs to help improve the overall health of your beard. It helps hydrate dry, coarse beard hair, reduces tangles, and leaves your beard more manageable. It leaves your beard smooth.

Q: How often should I use a beard conditioner?
A: You can use it every time you wash your beard or a few times a week, depending on what your beard needs are. Regular use of beard conditioner helps with hydration and keeps your beard looking its best!

Q: Is beard conditioner suitable for all beard types?
A: Yes it is! It works great for all beard types! There isn't a beard that it won't work on.

Q: How long will a bottle of beard conditioner last?
A: The longevity of a bottle of beard conditioner depends on factors such as the length of beard, the amount that's used during each wash, and frequency of use. Typically, a bottle of beard conditioner will last several weeks to a few months with regular use.

Q: Does beard conditioner help with itchiness and irritation?
A: Yes, beard conditioner will help with itchiness and irritation by moisturizing the skin underneath your beard and keeping the hair follicles soft. Regular use can soothe dry, irritated skin and help promote overall beard health.

Contact Us

Q: How can I contact Chattanooga Beard Co?
A: You can reach us via email at support@chattanoogabeard.co or by phone at 937-232-8863. Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.