Hey Patrick,
Man, I appreciate how thoughtful this review is (even if that 1 star stung a bit. LOL) You clearly put time into sharing your experience, and I want to return the same respect!
You're right, our balms aren’t designed for a heavy, waxy hold. We tend to lean more toward a “butter hybrid” blend because we don’t like sticky, tacky product sitting in our beards all day either. But your suggestion for a balm that delivers more hold without the drawbacks is a very good one (and it’s something we’ll definitely be exploring as we expand the line.)
As for Camouflage: it’s 100% fragrance-free, no added scent at all. But raw materials like beeswax and carrier oils do have their own earthy character (and everyone’s nose picks that up a little differently). To you, it smelled a bit like a first aid kit. Not a great smell, but definitely not deliberate! That’s just nature doing what it does.
All that said; it means a lot that you love our brand story, delivery, price, and presentation. That’s what makes the 1 star tough to swallow. Feels like maybe we got 80% of the way there but missed the mark on the thing that mattered most to you, and I want you to know that we hear you.
If you’re open to it, I’d be glad to send you a store credit or swap for another product that better fits your routine? We do have milder scents like Full Proof. Just shoot us an email at info@chattanoogabeard.co, and we’ll get you taken care of!
Thanks again for the honest feedback and for supporting Chattanooga Beard Co.
We’re always learning, always improving.
Todd
President – Chattanooga Beard Co.